Privacy Policy

DallAire Heating and Cooling - Privacy Policy

Effective Date: [Insert Date]

At DallAire Heating and Cooling, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you interact with us, whether online, over the phone, or during service visits.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, and payment details.

  • Service Information: Details about your HVAC system, service history, and appointment preferences.

  • Communication Data: Emails, messages, and call recordings (where applicable).

  • Website & Digital Data: Information collected through cookies, IP addresses, and browsing behavior when you visit our website.

2. How We Use Your Information

We collect and use your information to:

  • Schedule and manage service appointments.

  • Provide estimates, invoices, and service updates.

  • Offer promotions, discounts, and financing options.

  • Improve our services and enhance customer experience.

  • Respond to inquiries, requests, and feedback.

  • Comply with legal and regulatory requirements.

3. What Kind of Communication to Expect

Types of messages you may receive:

  • Informational

  • Promotional and other marketing content

Message frequency may vary. Messages about appointments will be received as needed. Promotional message will be received approximately once a month. Message and data rates may apply. At any point you can text HELP for assistance.

4. Who We Share Your Information With

We do not sell, trade, or rent your personal data to third parties. Additionally:

  • We do not share your mobile information with third parties for marketing purposes.

  • We commit not to transfer consumer data to external organizations except for essential service provision, and we have strict protocols to prevent unauthorized data sharing.

  • We may share your information with:

    • Trusted service vendors who assist us with scheduling, invoicing, and financing.

    • Marketing partners to offer relevant promotions and service reminders.

    • Regulatory agencies or legal authorities as required by law.

5. How We Protect Your Information

We take reasonable security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we encourage clients to take precautions when sharing sensitive information online.

6. Your Choices & Rights

  • You may opt out of marketing communications at any time.

  • You can request access to, correction, or deletion of your personal data by contacting us.

  • You may decline cookies through your browser settings, but this may affect website functionality.

  • To opt out of future communications, reply 'STOP' to any of our messages or contact us at comfort@fixmyheat.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

For any questions regarding this policy, please contact us at (810) 379-0322 or visit www.fixmyheat.com/contact.

DallAire Heating and Cooling - Because Everyone Deserves a Safe, Healthy, and Comfortable Home.